First Level Support

Our First Level Support (for hardware as well as software problems) is available to you, should minor difficulties occur during installation, which usually can be solved over the phone.

A professional complaints management team takes care of all your complaints, organizing troubleshooting, maintenance and repairs of components as well as products. The long life cycle of our products often has us looking for more than 20-year-old documentation to be able to provide professional support.

Please contact our first-level support:

If you have any further questions concerning the process, don't hesitate to contact Jens Recke or Michael Neumann.

Declaration with regard to safety and health 

For the safety of our employees and facilities, a signed declaration with regard to safety and health "certificate of non-contamination" is necessary before your service or repair order can be processed.

Please note the following forms :

• Declaration with regar to safety and health (Please add this declaration to the shipment).
• Service document - repair form (Please clear up in advance).

Send your service requests and repairs with the certificate of non-contamination to the following address:

Kappa optronics GmbH
Jens Recke
Service Requests and Repairs
Kleines Feld 6
37130 Gleichen
Germany