First Level Support

Service and Support

Our First Level Support (for hardware as well as software problems) is available to you, should minor difficulties occur during installation, which usually can be solved over the phone.

A professional complaints management team takes care of all your complaints, organizing troubleshooting, maintenance and repairs of components as well as products. The long life cycle of our products often has us looking for more than 20-year-old documentation to be able to provide professional support.

Please contact our first-level support over +49.5508.974.0 or send an email to support@kappa-optronics.com